Shipping Policy


Welcome to Peltvivaire. We deeply appreciate your business and your trust in our premium pet supplies. The following agreement outlines our order fulfillment procedures, expected transit timeframes, and comprehensive logistics protocols to provide you with a seamless and transparent shopping experience.

1. Order Handling and Preparation

Following successful payment verification, our fulfillment center initiates the preparation of your items. This critical phase includes rigorous quality assurance checks, secure packaging, and dispatch coordination.

  • Standard fulfillment generally requires about 3 business days before the package is handed over to our shipping partners.
  • Please be aware that any orders placed during weekends or recognized public holidays will begin processing on the subsequent business day.

2. Freight Charges and Delivery Estimates

Once your parcel is dispatched from our facilities, international deliveries typically require between 10 to 20 business days to arrive at their final destination.

  • We are pleased to offer a flat global shipping fee of $5.99 USD for all orders, regardless of destination.

3. Unforeseen Logistics Disruptions

Even with our utmost dedication to prompt delivery, transit times may occasionally be impacted by circumstances beyond our direct control. These disruptions can include border inspections, customs delays, extreme weather conditions, or local carrier capacity issues. We kindly request your patience and understanding should such unpredictable events occur.

4. Package Traceability

All shipments dispatched by Peltvivaire include full tracking capabilities for your peace of mind.

  • Immediately after your package leaves our distribution network, an automated notification containing your unique tracking credentials will be forwarded to your email address.
  • You may monitor the progress of your delivery via reliable third-party portals such as www.17track.net. (Please note: It may take 24 to 48 hours post-dispatch for the courier's online system to update and reflect the initial scanning data).

5. Partial Shipments

To optimize delivery speeds, orders containing multiple products might be separated and dispatched from various regional warehouses depending on current inventory levels. Should your purchase be divided into multiple shipments, we will provide you with distinct tracking numbers for each individual parcel.

6. Order Alterations and Cancellation Windows

 Data accuracy is critical. If you discover a mistake regarding your shipping destination, contact details, or product selection, please notify our customer care team urgently—preferably within a 12-hour window following your checkout. How to Submit a Modification Request: Please send an email directly to support@peltvivaire.com containing:

  • Your Order Reference Number and the email address used for the purchase.
  • Explicit instructions regarding the necessary corrections. Important Disclaimer: Once an order transitions into the warehouse processing stage or has been relinquished to the carrier, we are strictly unable to accommodate any further modifications, address updates, or cancellations.

7. Undeliverable or Abandoned Parcels

 In instances where a delivery cannot be finalized because the recipient is unavailable, the local postal authority typically leaves a notification card and routes the package to a nearby collection point.

  • It remains the buyer's sole obligation to claim their package within the holding period defined by the local courier.
  • Peltvivaire bears no financial liability for shipments that are forfeited, misplaced, or routed back to the sender due to failure to collect or incorrect address details submitted during the checkout process.

8. Delayed Shipment Inquiries

Should you suspect an abnormal delay in your delivery, we advise taking the following steps prior to reaching out:

  • Monitor Update Frequency: If the tracking log shows movement or scans within the past 7 days, your shipment is still actively navigating the transit network.
  • Request an Investigation: If the tracking status remains entirely stagnant for more than 7 consecutive days, please contact support@peltvivaire.com with your Order ID. Our logistics personnel will promptly initiate a formal trace with the carrier on your behalf.

9. Protocols for Lost or Unreceived Items

  • Packages Lost in Transit: Should a formal carrier investigation conclude that your parcel was irrevocably lost before reaching its destination, Peltvivaire will dispatch a replacement order completely free of charge.
  • Packages Marked as Delivered: Our fulfillment responsibility officially concludes the moment the courier's tracking system registers the shipment as "Delivered." We do not authorize refunds or reshipments for items claimed as missing after this status is achieved. If you cannot locate a delivered parcel, we strongly suggest consulting household members, neighbors, or your property management office.

10. International Dispatch Networks

  • Service Areas: We proudly offer worldwide shipping. In the rare event that regional import embargoes prohibit delivery to your specific location, our customer care team will proactively contact you to process a full refund.
  • Routing Strategy: We fulfill orders utilizing a network of strategic distribution centers located across the US, Canada, Australia, and the EU. To maintain our affordable pricing and ensure consistent stock availability, certain products may be shipped directly from our certified overseas manufacturing facilities.

11. Buyer Acknowledgements and Conditions

 By finalizing a transaction with Peltvivaire, you formally consent to the subsequent conditions:

  • Transit Estimations: All provided delivery timelines are approximate guidelines and do not constitute binding legal guarantees.
  • Duties and Import Assessments: Purchasers assume full responsibility for any applicable customs duties, import tariffs, or regional taxation levied by their local government upon the package's arrival.
  • Data Accuracy: The customer is entirely accountable for supplying precise and complete shipping information during the checkout process.

12. Reach Out to Us

 For any further inquiries regarding our shipping protocols or for help tracking an existing order, our dedicated support staff is ready to assist you:

  • Brand Name: Peltvivaire
  • Operating Company: METCURA PHARMACEUTICALS (HONGKONG) CO., LIMITED
  • Registered Address: Room B3, 19/F, Tung Lee Commercial Building, 91-97 Jervois Street, Sheung Wan, Hong Kong
  • Customer Service Email: support@peltvivaire.com

  • Contact Number: +1 (725) 337-2330