Refund Policy

 

Welcome to Peltvivaire. We are passionate about providing premium pet supplies crafted to the highest quality benchmarks. Should you encounter any complications with your purchase, please reach out to our dedicated service team at support@peltvivaire.com immediately, providing your order number and the email associated with your account. Please review the comprehensive guidelines below regarding our return and dispute resolution processes.

All Sales Final

 Every transaction made through the Peltvivaire platform is treated as a final sale. We do not accept returns or process exchanges due to a change of heart, ordering the wrong size, or general dissatisfaction. We only make exceptions in cases where the merchandise is delivered with physical damage, suffers from production defects, or if our warehouse dispatched the wrong product by mistake.

Reporting Imperfections or Errors

 While every item undergoes rigorous quality assurance before dispatch, unforeseen transit issues or rare manufacturing flaws can occur. If your pet products are faulty, broken, or not what you ordered, our support staff will assess your situation with urgency. To qualify for assistance, buyers are required to examine their parcels immediately upon receipt and lodge a formal complaint no later than seven (7) calendar days after the confirmed delivery date.

Claim Submission Guidelines

Please send a message to support@peltvivaire.com containing the following details:

  • The specific Order Number and the buyer's registered email.
  • A comprehensive explanation outlining the exact issue.

  • Clear photographic or video evidence highlighting the flaw, breakage, or incorrect item received.

Upon receiving these details, our compliance department will evaluate the claim. Depending on our findings on a case-by-case basis, we may offer an appropriate remedy such as dispatching a free replacement, issuing a partial store credit, or granting a complete refund.

Refund Timelines and Processing

If a financial reimbursement is authorized, the funds will solely be routed back to the initial payment gateway utilized at checkout. You can expect the credited amount to appear on your bank statement within 7 to 12 working days. Please be aware that final processing speeds are subject to your respective bank or credit card provider.

Policy on Exchanges

Peltvivaire does not facilitate traditional exchanges for alternative sizes, colors, or variants. We strictly limit replacements to identical items, and this is only applicable if the initial delivery was proven and acknowledged by our team to be flawed or broken out of the box.

Unapproved Parcel Returns

Buyers are strictly prohibited from sending merchandise back to our corporate headquarters or fulfillment centers without explicit, written consent from a Peltvivaire agent. Any packages sent back independently without prior approval will be rejected upon arrival. Peltvivaire assumes no financial liability, nor do we offer compensation or replacements, for unauthorized return shipments.

Contact Information

Should you have any inquiries concerning this policy or need to initiate a defect claim, please reach out to our administration via the details below:

  • Store Name: Peltvivaire
  • Corporate Entity: METCURA PHARMACEUTICALS (HONGKONG) CO., LIMITED
  • Official Address: Room B3, 19/F, Tung Lee Commercial Building, 91-97 Jervois Street, Sheung Wan, Hong Kong
  • Helpdesk Email: support@peltvivaire.com
  • Phone Number: +1 (725) 337-2330